Privacy Notice

Introduction 

Forever Free Coaching is responsible for collecting, processing, storing and the safe keeping of personal and other information as part of providing a service and carrying out our regular business activities.  

Any questions regarding our processing of personal data should be directed to us via info@foreverfreecoaching.com 

Data Processing Principles 

We take protecting online privacy and data security seriously. Please read the whole of this statement carefully, as it sets out our approach to processing personal data including what information we may collect from you, how we may use it, protect it and store it, and your rights as a data subject. 

Our Privacy Statement outlines our approach to any kind of data processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This statement applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world.  

We are guided by the following principles when processing data: 

  1. We will only collect data for specific and specified purposes. 
  1. We will not collect data beyond what is necessary to accomplish those purposes. 
  1. We will collect and use your personal information only if we have sensible business reasons for doing so, such as making available to you our services and products. 
  1. We will not use your data for purposes other than those for which it was collected, accepted as stated within our policy, or with your prior consent. 
  1. We take appropriate measures to make our processing of data secure. 
  1. Except otherwise stated, we will not store data in identifiable form for longer than is necessary to accomplish its purpose or as required by law.  

How we collect and use personal data 

Most personal information is provided directly and voluntarily by you when you engage with us in order to enquire about, or purchase, our services or products. We will collect information from you when: 

  1. You arrange an introductory call with us. 
  1. You purchase coaching sessions or a coaching package from us. 
  1. You sign up to our services such as a newsletter or mailing list. 
  1. You book a course, event or programme with us. 
  1. You provide feedback or a testimonial on our services. 
  1. You contact us for information via email, social media or via our website. 
  1. You work with us in a commercial capacity. 
  1. You post on our social media channels, website or blog. 

We collect this information in order to make available to you our services or products and to communicate with you in relation to our services or products. We may use the information collected to: 

  1. Allow us to process a booking for a product or service which you purchase from us. 
  1. Create a record for you containing key information which is needed to provide our services or products. 
  1. Send you marketing information where you have consented to be contacted for such purposes.  
  1. Respond to enquiries you make about our services or products. 
  1. Allow you to access and use the service or product you have purchased from us. 
  1. Notify you about changes to our services or products. 
  1. Get feedback from you regarding the quality of our services or products. 

We will not sell or lend your personal data to third parties or share your personal data for marketing purposes without your express consent. We will only share your personal data with third party service providers where it is necessary for the delivery of our products or services, and only where we are confident that and such third-party service providers have appropriate data protection systems and measures in place that are compliant with UK Data Protection Legislation.  

What Information we Collect 

In accordance with Data Protection Legislation we only collect and process information which we require to meet the specific purposes as stated above. The information we may collect about you could include, but is not limited to: 

  1. Contact details. 
  1. Personal details and identifiers. 
  1. Bank details and financial information. 
  1. Notes on our coaching conversations. 
  1. Details about how you use our website including technical data such as IP address. 

As per our data processing principles, we will only request information that is necessary to deliver our products and services, and we request that you do not provide us with personal data or special category data. 

How we store your information 

We have in place appropriate technical and organisational measures to ensure the security, confidentiality, integrity and availability of personal data we control. Your information is securely stored and is not publicly accessible or stored in any public domain.  

We may store or process your data on cloud-based platforms or with service providers whose servers are based outside of the UK. We will only use such third-party service providers where we are confident that appropriate safeguards are in place to ensure that any personal data is subject to an equivalent level of security and protection as required under UK Data Protection Legislation. 

Your personal data will be retained for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 
 

Legal Basis for Processing your Data 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. You can read more about this right here. 
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here. 

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

Our lawful bases for collecting or using personal information to provide services and goods are: 

  1. You have consented. 
  1. For the performance of a contract. 
  1. For compliance with a legal obligation which we must perform. 
  1. To protect the vital interests of you or another person. 
  1. It is in the public interest. 
  1. It is in the legitimate interests pursued by us or a third party. 

We collect data for the purposes set out above. All personal data is carefully managed to ensure that it is either removed from our system when it is no longer required for the purpose for which it was collected, or retained for legal or business reasons. 

Links on our Website 

Our site contains links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use polices. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to the website.  

Cookies  

This Website uses cookies and other tracking technologies. Cookies are tiny text files stored on your computer when you visit certain web pages and to remember when you return to our site. Cookies help us to do things like resolve errors and to show you products you might like when browsing online.  
 
If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (note we’re not responsible for the content of external websites). 

When you visit our website you may notice some cookies that aren’t related to Forever Free Coaching. If you go on to a web page that contains embedded content, from YouTube for example, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. 

Security 

Forever Free Coaching takes the privacy of our customers very seriously and we are committed to protecting the security of your data, both online and offline. Although we do our best to protect any personal information which you submit, the internet is not completely secure and as such we cannot guarantee the security of your data submitted to us through this website. Any transmission is at your own risk. 

Marketing Communications 

We may send you marketing emails and communications when you have opted in or otherwise given consent for us to do so. We will make it as easy as we can for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the primary service you have requested.  

Please note if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by emailing info@foreverfreecoaching.com 

Changes to this Privacy Notice 

We do not intend to process your personal information except for the reasons stated within this Privacy Notice. We reserve the right to update this Privacy Notice from time to time. You should also refer to our website periodically so that you may access and view our updated Privacy Notice. This will ensure that you understand how we use your personal data and your legal rights around our usage of such personal data. 

If you have any questions or concerns regarding our data protection or privacy policies, please contact us at info@foreverfreecoaching.com and we will be happy to respond to any concerns. 

Should you still have concerns about the way in which we manage your personal data then you should contact the relevant supervisory authority, which in the UK is the Information Commissioner’s Office. 

The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint